Emily Keller tells us everything you need to know about Brooklyn’s new postmaster in the Brooklyn Courier.

Joseph Chiossone is the new postmaster of the Brooklyn Post Office.    
If you’re sick and tired of waiting in line at your local post office to buy stamps, renew your passport or send a package, the new postmaster of Brooklyn has a suggestion for you: don’t.

Joseph Chiossone, who was officially appointed to the position in early March after acting as Postmaster of Brooklyn on and off for several years, said he plans to decrease lobby wait times by informing customers of services offered by mail, online, and at automated machines within several post office lobbies.

He also plans to make delivery times a little earlier by increasing efficiency.

“Some of the delivery times, I understand, have been a little late. We are trying to work to get all of our mail delivered by 3 or 4 o’clock,” he said.

Chiossone said he plans to increase efficiency by communicating his expectations to current employees better, rather than by increasing staff, which he called adequate. “It’s all about managing people,” he said.

Although Chiossone said he is satisfied overall with the services provided by the Brooklyn Post Office and does not plan to make any drastic changes, he will focus on improving customer service.

“The service in Brooklyn for the most part has been pretty good,” he said, referring to first class, overnight and express service in particular. Of all the letter-sized envelopes dropped in Brooklyn mailboxes each day, 95% will arrive at destinations in Brooklyn the next day, Chiossone said.

However, “We do have pockets of problems,” he admitted. “Our customers know where they are and they let us know…and we naturally strive to improve those.” In particular, he said, “We’re looking to reduce our lobby wait time.”