Alas, the only option you have is to file a grievance with the Public Service Commission, (1-800-342-3377).  They run an investigation (mine has been going on for over a year and is still not resolved).  Many of the representatives there used to work for Con Ed and know about the egregious billing practices.  I would also recommend calling your City Councilman's office and filing a complaint with them.  You could also try calling Brooklyn Papers (where the story about my situation originally appeared) to see if they want to do a follow-up piece on other local businesses facing the same issue.  The louder the drum beat the better the chances of things being resolved in your favor.  However, I think Con Ed spends millions of dollars a year on customer service and billing complaints, as well as on inspectors, and I don't think they concede more than 1% of the time, if that.  In my case, they set forth criteria for me to prove my case that by their own definitions made it impossible to prove – a catch-22.

Good luck and let me know how you fare.
Tommy Safian

Dave Glassman                  Tommy Safian         
Manager                                        Owner

Nova Zembla
117 Atlantic Avenue
Brooklyn, NY  11201
NovaZemblaHome.com

    I just found the article in the Brooklyn Paper about your Con Ed bill problem.
    I run Brooklyn Indie Market in Carroll Gardens, basically a weekend craft market in Carroll Gardens.
    I have the exact same situation on my hands, my bill was $50 a month for a tent with electricity, then quadrupled to $200 when they changed my billing to a Large Business Billing Rate (as explained to me by a High Bill Specialist -they used to call them high bill inspectors, now they are just explainers)
    Now it's tripling again!
    What is your experience/advice? Did you get this resolved?

    Thanks in advance,
    Kathy Malone