The founder and chief executive of JetBlue Airways, his voice cracking at times, called himself “humiliated and mortified” by a huge breakdown in the airline’s operations that has dragged on for nearly a week, and promised that in the future JetBlue would pay penalties to customers if they were stranded on a plane for too long.
David G. Neeleman said in a telephone interview yesterday that his company’s management was not strong enough. And he said the current crisis, which has led to about 1,000 cancelled flights in five days, was the result of a shoestring communications system that left pilots and flight attendants in the dark, and an undersized reservation system. Until now, JetBlue and its low fares have enjoyed overwhelming popularity and customer satisfaction ratings.
may i please have the address -ph.# to call the department of transportation person that was on the show? thank you
I want to write a note directly to David Neeleman. Where can I get his address?